Skip to content
KhelKing
Get ID Now

Deposit help

Deposit not in your balance?

The short answer

KhelKing deposits go through UPI and usually reach your balance straight away. If yours hasn't, open your UPI app and check the payment status first. If the money left your account, send support the UPI transaction ID and a screenshot on WhatsApp. A manual check starts within 2 hours and most corrections are done within 2 to 4 hours, with no fees.

Updated · 3 min read

What happened?

Quick fix

Money debited, balance not updated

  1. 1Log out and back in, or refresh the page, to reload your balance.
  2. 2In your UPI app, open the payment and copy its UPI transaction ID.
  3. 3Take a screenshot that shows the amount, date, time and status.
  4. 4Send both to support on WhatsApp. A manual check starts within 2 hours.
Still stuck? Chat with support

At a glance

Key takeaways

  1. UPI deposits usually reach your KhelKing balance straight away, so check the payment status in your UPI app first.
  2. Send support the UPI transaction ID and a screenshot. A manual check starts within 2 hours, and most fixes take 2 to 4 hours.
  3. Don't pay a second time while the first payment is pending.
  4. When money has to go back through your bank, the reversal takes 2 to 3 working days.

01Quick checks

What should I do if my deposit isn't showing?

Go through these in order. By the end you'll either see the money or have everything support needs.

  1. 01Check the status in your UPI app

    Successful, pending or failed. The status tells you which fix applies.

  2. 02Reload your balance

    Refresh the page, or log out and back in, before assuming the deposit is missing.

  3. 03Find the UPI transaction ID

    It's in the payment details in your UPI app, often labelled UPI reference or UTR.

  4. 04Take a screenshot

    Capture the amount, date, time, status and transaction ID in one shot.

  5. 05Don't pay twice

    Paying again while the first payment is pending can leave you waiting on two.

  6. 06Send it to support

    WhatsApp the transaction ID and screenshot to KhelKing support. Someone replies 24/7.

02What happens next

How long does a missing deposit take to fix?

Once support has your transaction ID and screenshot, a person checks the payment by hand. There's no fee for the check or the correction.

Send my payment details

  1. Now

    You send the details

    The UPI transaction ID and a screenshot of the payment, on WhatsApp.

  2. Within 2 hours

    The manual check starts

    Support traces the payment and matches it to your account.

  3. 2 to 4 hours

    Your balance is corrected

    Most corrections are done in this window, with no fees.

  4. 2 to 3 working days

    Or the money goes back

    If the payment has to be reversed through your bank, timing depends on your provider.

Support never needs your UPI PIN. The transaction ID and a screenshot are enough. Anyone who asks for your PIN or OTP, or sends a new UPI ID to "retry" the deposit, isn't KhelKing.

03Prevention

How can I avoid deposit problems?

Most stuck deposits trace back to one of these. They take a few seconds each.

  • Pay from a UPI account in your own name

    Payments from someone else's account are harder to match to you and can hold up KYC.

  • Start every deposit on the KhelKing site

    Then approve it in your UPI app. Never pay to details someone sends you in a message.

  • Wait on the confirmation screen

    Let your UPI app finish before you close it or switch apps.

  • Keep your UPI PIN to yourself

    You only ever type it into your own UPI app. Nobody from KhelKing will ask for it.

Related reading

Quick links

04FAQ

Questions about deposits

Can't find your answer? Our support team is online 24/7.

01

How long should I wait before reporting a deposit?

Not long. UPI deposits usually reach your balance straight away, so if one hasn't after you've refreshed, check its status in your UPI app and send support the transaction ID.

02

Money was debited but not added to my balance. What do I do?

Send KhelKing support the UPI transaction ID and a screenshot of the payment on WhatsApp. A manual check starts within 2 hours, and most corrections are done within 2 to 4 hours, with no fees.

03

Where do I find my UPI transaction ID?

Open the payment in your UPI app's history. The transaction ID is in the payment details, sometimes labelled UPI reference number or UTR.

04

Should I pay again if my deposit is pending?

No. Wait for your bank to settle the first payment, which either completes or returns the money. Paying again only adds a second payment to track.

05

How long does a refund for a failed deposit take?

If the money has to go back through your bank, the reversal takes 2 to 3 working days, depending on your provider.

From the blog

More deposit guides

All blog posts

  • Betting Guides

    Payment methods on KhelKing

    KhelKing takes deposits by UPI, approved in your own app, and pays out to a UPI ID or bank account in your name. KhelKing charges no fees in either direction.

    3 min readRead

  • Betting Guides

    How to deposit money on KhelKing

    Deposit on KhelKing by UPI from the Deposit section of your account. Approve it in your own UPI app, keep the transaction ID and never pay a second time.

    3 min readRead

  • Betting Guides

    How to add money to your KhelKing wallet

    Add money to KhelKing by UPI from inside your account: enter the amount, approve it in GPay or PhonePe and keep the transaction ID until it shows. 18+ only.

    3 min readRead

Still waiting on a deposit?

Send us the transaction ID

Message support on WhatsApp with the UPI transaction ID and a screenshot. Someone is online 24/7 to trace it.

Sign upRefund policy

18+ only · Play responsibly